Refund & Privacy Policies
Privacy Policy
Effective Date: 01/01/2026
Tampa Bay Pontoon Rentals LLC is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information.
1. Information Collection & Use
We collect information you voluntarily provide (e.g., name, email, phone) via email, forms, or direct contact. We use this data solely to respond to your inquiries or fulfill requests. We do not sell or rent your information. We may share it only as needed to complete services (e.g., shipping).
2. Communications
Unless you request otherwise, we may contact you via email about promotions, services, or policy updates. You may opt out at any time.
3. Your Rights
You can contact us anytime to:
– See what data we have about you
– Correct or delete your data
– Express concerns about our data use
4. Security
We protect your information both online and offline. Sensitive data (like credit card info) is encrypted and securely transmitted. Only authorized personnel access personal information, and all data is stored in secure systems.
Contact Us
If you have any questions or concerns, please contact us at:
813-445-7223
info@tampabaypontoonrentals.com
Refund & Cancellation Policy
We understand that life happens. If you have an emergency or unavoidable circumstance, please reach out—we’re happy to work with you where possible.
✅ Rescheduling
You may reschedule your trip once at no additional charge with at least 24 hours’ notice. Any further changes may incur a rescheduling fee.
💰 Refunds
Full refunds are available for cancellations made more than 48 hours before your scheduled departure.
Cancellations made within 24–48 hours of departure are eligible for a 50% refund of your deposit.
No refunds are issued for cancellations made less than 24 hours before your scheduled departure unless we are able to fill your spot.
If you cancel within 3 hours of departure, you will be charged 50% of the total trip price, unless rescheduled.
🚫 No Call / No Show
A No Call / No Show will be charged the full trip price + 20% automatic gratuity, with no exceptions.
If your trip was booked using a gift card or certificate, and you fail to show up or cancel, the full value is forfeited.
🌧️ Weather Cancellations
If your trip is canceled due to unsafe weather conditions, you will receive a full refund or be given the option to reschedule—your choice.